Privacy Policy

01. Introduction

FiveRivers Company LLC, doing business as Five Rivers Materials ("Five Rivers Materials," "we," "us," or "our"), respects your privacy. This Privacy Policy describes how we collect, use, and protect information when you visit fiveriversmaterials.com (the "Site") or engage with our commercial services.

02. Information We Collect

We collect information in the following categories:

• ◢Information you provide: when you email us, request a quote, or otherwise initiate contact, we receive your name, email address, phone number, company information, and any details you choose to share about your sourcing requirements.
• ◢Automatically collected information: our hosting infrastructure (Cloudflare Pages) may log standard server data including IP address, browser type, pages visited, and approximate location, for security and analytics purposes.
• ◢No cookies for tracking: the Site does not currently use third-party tracking cookies or advertising pixels. Functional cookies may be used to maintain session state where required.

03. How We Use Information

We use the information we collect to:

• ◢Respond to your inquiries and provide pricing, documentation, or other requested information
• ◢Manage and fulfill commercial relationships, including order processing, logistics coordination, and customer service
• ◢Operate and improve the Site, including security and performance monitoring
• ◢Comply with legal obligations, including tax, customs, and regulatory recordkeeping

04. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only:

• ◢With service providers (logistics, freight, customs brokers) as needed to fulfill commercial transactions
• ◢With financial institutions, payment processors, and tax authorities as required by law
• ◢In response to lawful requests by public authorities, including to meet national security or law enforcement requirements
• ◢To protect our rights, property, or safety, or that of our customers or others

05. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

06. Data Retention

We retain information for as long as needed to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Commercial transaction records are retained per applicable tax, customs, and regulatory requirements.

07. International Transfers

Five Rivers Materials operates globally, with offices in the United States, India, the United Arab Emirates, and Canada. Information you provide may be transferred to and processed in any of these jurisdictions. By engaging with us, you consent to such cross-border transfers as necessary to provide our services.

08. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict our use of your personal information. To exercise any of these rights, contact us at the address below. We will respond within the timeframes required by applicable law.

09. Children's Privacy

The Site and our services are not directed to individuals under the age of 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the Policy was last revised. We encourage you to review this Policy periodically.

11. Contact

Questions about this Privacy Policy may be directed to:

FiveRivers Company LLC
dba Five Rivers Materials
2800 Post Oak Blvd, Williams Tower
Houston, TX 77056
info@fiveriversmaterials.com